General Data Protection Regulation and Privacy Policy Maintaining your privacy is really important to us. You entrust us with your information, and we take that responsibility seriously. We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the ‘last updated’ header as below. This Privacy Policy was last amended on [23/06/2021] This policy was last updated on [23/06/2021] in line with GDPR requirements. It may be updated in the future and we will post the new version here on our website. We will never deviate from our overall philosophy of maintaining your privacy, though. General Information At Cathryn's Stationery we take security and privacy seriously. This Privacy Policy explains how we collect, store and use personal data when you browse www.cstationery.co.uk or otherwise provide your personal data to us. Please read this Privacy Policy carefully to understand how we will treat your personal data. What information we collect about you Your personal data w hen we say your "personal data", we mean any information that identifies any person that you provide to us. Your "personal data"; may also be contained in information that we collect about you in connection with your order or otherwise interact with us for example by electronic mail. When it comes to your personal data, we comply with our obligations under the General Data Protection Regulation and any other applicable data protection legislation from time to time. Your personal data includes the information you provide, on the www.cstationery.co.uk website (including any forms you complete), or during an electronic mail enquiry about you. Examples of this personal data include your name, your email address, address including postcode which you provide to us when you set up an account and subsequently amend in the My Account/member area section when you go to checkout; and any correspondence when you contact us. We do not knowingly collect or solicit any personal data from anyone under the age of sixteen or knowingly allow such persons to purchase goods from us. www.Cstationery.co.uk is not directed at children under the age of sixteen. In the event that we learn that we have collected personal data from a child under age sixteen without verification of parental consent, we will delete that information as quickly as possible. Information we collect - We collect information about your website usage, to improve our service and to understand trends to enhance and customize our website. Some of this data may be "personal data", where it identifies a person. Here's the information that we collect and how we use it: • We monitor patterns of usage, such as abandoned cart data, so we can understand how what people are interesting in buying from Cathryn's Stationery to develop and improve our products and understand customer behaviour. • We monitor traffic information, including things like page visits, email clicks, referring sites. We use this information to improve our website,advertising, promotions, and to understand customer purchasing behaviour. Please see Section 11: Use of Cookies below regarding Cookies. • Cathryn's Stationery does not store any credit card data. When payments are processed via credit card, Cathryn's Stationery uses third-party vendors that are PCI-DSS compliant. At no point does Cathryn's Stationery have access to your credit card information. For further information on how we meet industry standards for credit card information security visit The Wix guidelines site How we use the information we collect We use your personal data for legitimate business reasons, for example email you when your order has been received. It will also enable us to contact you by email, fax, post, SMS, social media or telephone where necessary concerning Cathryn's Stationery or an order you have placed; to record your personal preferences; to personalize our services to you (such as by pre-populating fields to make it easier for you to provide information when you return to the Cathryn's Stationery. It will also enable us to produce reports you request as part of the services we provide. Contacting you for Marketing Purposes - We may use your personal data to contact you by email, fax, post, SMS, social media and/or telephone to let you know about our other Cathryn's Stationery and/or third-party services, content, offers or product ranges which may be of interest to you. We will only use your data in this way where you have provided consent, we have legitimate business reasons for doing so, or where we are otherwise entitled by law to do so. If you would like us to stop providing you with such notifications, just contact us using the details in Section “How to Contact Us” at the end of this policy. Please note, this may take up to one working day to take effect. To stop receiving emails from Cathryn's Stationery itself, you should cancel your Cathryn's Stationery account or unsubscribe from our mailing list. Legal Requirements We may use your personal data to comply with any legal obligations to which we are subject. ​ .Why do we use your personal data? We collect and use your personal data for a variety of reasons. We need some data to enter into and perform our contract with you. The lawful basis for processing your personal data is consent as you have consented to provide your personal details to us to allow us to provide a service to you. If you fail to provide such data we will be unable to provide our service to you. Other information we collect because we have legitimate business interests, for example, in: • Fulfilling your order and providing updates on the order. • Understanding how our customers use our products, services and websites; • Understanding and responding to customer feedback; • Researching and analysing the services our customers want; • Improving our product and better understanding how our customers use it. How we share information we collect Except as described in this policy, Cathryn's Stationery does not divulge any personal information gathered via its services to third parties. We may share your personal data with third parties in certain circumstances: • We may disclose your data to any member of our group (which means our subsidiaries or our ultimate holding company); • in the event that we, our business, or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets); • if we are under a duty to disclose or share your personal in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities of Cathryn's Stationery website users or relating to Cathryn's Stationery users; or in order to enforce or apply any contract with you; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection or unlawful activity. We also utilize a number of carefully selected third parties to help provide our services to you. Examples of these functions include website creation and hosting, email, providing marketing assistance and data analysis, data management, handling credit card transactions and providing customer service. In choosing to work with any such third parties, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum. No ownership rights to the data will be transferred to any third party. Sub-processors we use: Wix for website design, hosting and data storage .https://wix.com/privacy.htm We may also use mailchimp for marketing, and Google/Gmail and also Intuit Quickbooks. How long do we store your data for? We only store your data for as long as necessary for the purposes of processing set out in this policy. Data Retention Policy What personal information is kept? How long is it kept for? Regarding the following: Order data . name, email, address only kept until the user has received their order. Invoices -Customers name, email, address is only kept until the user has paid their invoice and has received their order. My Account - Customers name, email, address is active until user unsubscribes or makes an individual request. Newsletter subscriptions - Email address active until user unsubscribes. How to access and control your information You are free to change your personal details in the My Account/Member area section of your account at any time, if you have set up an account with us. You can also ask us for a copy of your personal data that we hold. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established. Please see “Your Individual Rights” below. Generally, we will retain your personal data for a reasonable period, or for as long as the law requires. Your individual rights Access to your personal data: You can ask us to confirm if we are processing your personal data and you may request a copy of your personal data by contacting us. See Section “How to Contact Us” at the end of this policy. Right to change or withdraw your consent : Where you have given us consent to make use of your personal data for any of the purposes outlined in this policy, you may withdraw that consent at any time by contacting us using the details located at Section “How to Contact Us” at the end of this policy. If you wish to change your contact preferences or no longer wish to be contacted for marketing purposes, use the Unsubscribe link in the email or get in touch. See Section “How to Contact Us” at the end of this policy. Right to Rectification: You may ask us to update out of date or inaccurate information we hold about you. To do so, please log on to Cathryn's Stationery at www.cstationery.co.uk and go on to your account and update your information or get in touch using the details at Section “How to Contact Us” at the end of this policy. Right to Erasure: In certain circumstances you may ask us to erase your Personal Data. If you would like us to erase the personal data we hold about you, please get in touch using the details at Section “How to Contact Us” at the end of this policy Right to Data Portability: In certain circumstances you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller. Right to object: In certain circumstances you may object to our processing of your personal data. Please get in touch using the details at Section “How to Contact Us” at the end of this policy. Right to restrict processing: You can ask us to restrict the processing of personal data we hold about you in certain circumstances. Please get in touch using the details at Section “How to Contact Us” at the end of this policy. Make a complaint: You may make a complaint about our data processing activities, please contact us. See Section “How to Contact Us” at the end of this policy. Getting in touch: To make enquiries and/or to exercise any of your rights in this privacy policy please contact us. See “How to Contact Us” at the end of this policy. Use of cookies We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data. We do not automatically log data or collect data you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website. You can do this by changing your browser settings via the Help section of your browser. For more information about the cookies we use, please see our Cookie Policy. Data security We take security and privacy seriously. We will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate, industry standard data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction. For more information how we keep our online data safe, visit https://wixstores.com/privacy.html. How to Contact Us If you have any queries relating to this Privacy Policy or Cathryn's Stationery use of your personal or financial data, please contact Stationerycath@gmail.com or message via my facebook page www.facebook.com/Cstationery1 or simply click the button below. Message us

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Cathryn's Stationery Important information I want my business to be as people friendly as possible and I don't believe in having strict rules and complicated guidelines as I find it tends to put people off, however I know that when you run a business it's important to have some guidelines and expectations so that everyone knows where they stand and what to expect when they purchase products and understand what type of customer service they can expect from you and also for customers to understand how things work in order for them to receive the best product and service. DESIGNS & COPYRIGHT No person is allowed to copy or reproduce any of my work as it is copyrighted and therefore cannot be reproduced in any form such as in print, film, or digitally as this is in violation of the law. All of the designs and work that is shown on any of Cathryn's Stationery platforms including social media and website are still considered protected even if they do not have a copyright symbol displayed. All copyright works include, but are not limited to, digital designs, printed designs, all graphics and anything print related that has been created by Cathryn's Stationery. ​Please note that if a copyright infringement is reported or discovered I will take legal action. Please understand that I take my work and designs very seriously as a lot of time and creativity goes into each piece of work. My work is specifically designed for a purpose and to suit my customers requirements, this is not only part of my job but this is to create pieces of work and designs for other businesses. ​ Copyright of other people's work and Image Copyright ​ Unfortunately I'm unable to check the ownership of copyrights for images supplied by customers for me to print so by agreeing to these terms and conditions you "the customer" are confirming that you have attained the relevant permission(s) to use and print the images that have been supplied. I will not be held responsible for anything that is supplied to me by customers. ​ Artwork, images and information. When Sending artwork and logos to me it's really important to try and ensure that they are these best quality they can be, for example file formats such as a png, jpeg with 300 dpi is ideal as this ensures the perfect quality and pixel rate. Please be aware that designs that have been previously made by apps such as Picsart and Canva also can be troublesome if the images are not saved in the correct format and size, therefore may come out all pixelated and blurry when printed, however I will always do the best I can and will always let the customer know if the artwork sent is good enough quality to be used in designs when printed. Please note that screenshots of logos and designs are not a good way of sending your files, this reduces the quality dramatically. If you choose to for me to use the artwork then I'm afraid I can't be responsible for any pixelation or loss of legibility, and if I cannot replicate any of the customers artwork to an acceptable standard then I will either ask for a better version or ask if the customer would like me to make a design from scratch, which will incur a design fee. Proofs and ensuring information is correct. When sending over text/wording please ensure all of your information is correctly spelt, with the appropriate grammar and punctuation, and all of the social media links and emails are in the correct format. I will always try to check everything myself, to ensure everything is correct however I can't be responsible for any mistakes hence why I will always send customers final draft proofs, that are to be checked thoroughly. PLEASE NOTE once the proofs have been checked by the customer, then only will they be sent to be printed. If any mistakes are found once the proof has been approved and printed then I'm afraid I have no liability whatsoever for any errors that were not previously seen or corrected by the customer whilst the proofs were submitted to be checked. In the event of this happening then a new copy of the product will be done once the mistakes have been corrected and will incur another charge additional to the ones that are previously done. ​ Please note that certain files for specific things like Business card files need to fit the appropriate dimensions, 84x55mm. We will not adjust your graphics without an original design file produced in a program such as Adobe Illustrator. Please note that designs can vary slightly when in print compared to what is displayed on screen, including text placement, graphics and colour. Production times All production times are based on working days (Monday – Friday) and exclude all public holidays. Orders and print production begins from receipt of payment and when the order is received and confirmed. All production times are based on best estimates and production times are given to each customer upon order enquiry or when order is placed. Please be aware that during our busy periods I may operate an order waiting list and in the case of this happening I will keep customers updated on when their order will be started and roughly how long it will take for them to receive it. You can find our most current turnaround times on the homepage of our website and also on our social media. Payment and orders Orders can be discussed and place via my website or via WhatsApp or my social media, I've tried to build my website so that the majority of products that I offer are available for everyone to see in one place. Our my product range is always changing and evolving so if you require something that you don't see on our site and social media then please ask, as 9 times out of 10 we can help and offer what you're looking for. No work is begun until payment is received, full prices will always be quoted upon order enquiry. Terms of Payment Our goods and services are sold on a payment with order basis. The following payment types are accepted: • Bank Transfer , please ask for banking details • All Major Debit / Credit Cards excluding American Express. • Online Bank Payment is accepted , please ask for payment details. • Credit Card Payments –All credit card payments are taken in good faith. Please note that any fraudulent usage of this facility will be immediately reported to the relevant authorities and will be taken to have broken all contract terms. Deliveries to addresses other than the card holder’s invoice address may be declined. Delivery I will always aim to despatch completed orders within stated lead-times but please note all dates shall be regarded as best estimates. Please note that I shall not be liable for any losses, costs, damages or expenses suffered by you The Buyer or any other party as a result of any delay in deliver, especially in cases where third parties i.e. subcontractors or carriers are involved. Neither will any such failure to meet a delivery date constitute a breach of contract on The Sellers part. Accepting Delivery by Carrier / postal service Your order will be checked before packing and will leave in perfect condition and wrapped securely so that the contents are protected. In cases of where the order value is £50 or over it will also be posted using a service that has additional insurance whilst in transit to you. With the larger orders i.e orders that do not fit through the letterbox please note that it is a condition of the insurance contract, that it's your responsibility to ensure that you, or anyone receiving goods on your behalf, check all goods delivered by the postal service before signing for and accepting them particularly if any part of the parcel or contents is damaged. If any damage is found, you must sign and mark the carriers delivery note as ‘damaged’ and report the complaint to us within 24hrs of delivery. If the delivery note has been signed for as ‘accepted in good condition’, or similar you will be in breach of this contract and be effectively invalidating the insurance. As a result you The Buyer will have waived all right to claim for any repair or replacement. Please note that we cannot accept responsibility for any failure on the part of any courier or delivery service used to deliver goods nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Cathryn's Stationery. We post out our orders via Hermes and The Royal mail and we will may sometimes use a tracked service, upon order being completed we contact the customer and ensure we send the relevant tracking information to the customers via email and proof of postage is always obtained. It is the customers responsibility to ensure we have been given the correct delivery address and information, this is why we encourage customers to sign up as members on our website so that we have the correct information for them. Once your order has been posted it is then the postal services responsibility and out of our hands if anything should happen to your parcel ie damage or loss, in the unfortunate event that something like this should happen then we will do our best to get your order remade and replaced. Complaints ​ We certainly hope that we never get any complaints as we like to provide excellent customer service and products but if there are any complaints then they must be made in writing within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract. After reporting a complaint, samples/evidence and photos must be received within 5 working days for investigation otherwise it shall be deemed that you have withdrawn your complaint. Claims in respect of non-delivery must be made in writing within 5 working days from dispatch. Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

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< Back This is a Title 02 This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Previous Next

< Back This is a Title 03 This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Previous Next

< Back This is a Title 01 This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Previous Next