I want my business to be as people friendly as possible and I don't believe in having strict rules and complicated guidelines as I find it tends to put people off, however I know that when you run a business it's important to have some guidelines and expectations so that everyone knows where they stand and what to expect when they purchase products and understand what type of customer service they can expect from you and also for customers to understand how things work in order for them to receive the best product and service.

 

DESIGNS & COPYRIGHT

No person is allowed to copy or reproduce any of my work as it is copyrighted and therefore cannot be reproduced in any form such as in print, film, or digitally as this is in violation of the law.

All of the designs and work that is shown on any of Cathryn's Stationery platforms including social media and website are still considered protected even if they do not have a copyright symbol displayed.

All copyright works include, but are not limited to, digital designs, printed designs, all graphics and anything print related that has been created by Cathryn's Stationery.

​Please note that if a copyright infringement is reported or discovered I will take legal action. Please understand that I take my work and designs very seriously as a lot of time and creativity goes into each piece of work. My work is specifically designed for a purpose and to suit my customers requirements, this is not only part of my job but this is to create pieces of work and designs for other businesses.

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Copyright of other people's work and Image Copyright

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 Unfortunately I'm unable to check the ownership of copyrights for images supplied by customers for me to print so by agreeing to these terms and conditions you "the customer" are confirming that you have attained the relevant permission(s) to use and print the images that have been supplied. I will not be held responsible for anything that is supplied to me by customers.

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Artwork, images and information.

 

When Sending artwork and logos to me it's really important to try and ensure that they are these best quality they can be, for example file formats such as a png, jpeg with 300 dpi is ideal as this ensures the perfect quality and pixel rate.

Please be aware that designs that have been previously made by apps such as Picsart and Canva also can be troublesome if the images are not saved in the correct format and size, therefore may come out all pixelated and blurry when printed, however I will always do the best I can and will always let the customer know if the artwork sent is good enough quality to be used in designs when printed.

Please note that screenshots of logos and designs are not a good way of sending your files, this reduces the quality dramatically. If you choose to for me to use the artwork then I'm afraid I can't be responsible for any pixelation or loss of legibility, and if I cannot replicate any of the customers artwork to an acceptable standard then I will either ask for a better version or ask if the customer would like me to make a design from scratch, which will incur a design fee.

 

Proofs and ensuring information is correct.

When sending over text/wording please ensure all of your information is correctly spelt, with the appropriate grammar and punctuation, and all of the social media links and emails are in the correct format.

I will always try to check everything myself, to ensure everything is correct however I can't be responsible for any mistakes hence why I will always send customers final draft proofs, that are to be checked thoroughly. PLEASE NOTE once the proofs have been checked by the customer, then only will they be sent to be printed.

If any mistakes are found once the proof has been approved and printed then I'm afraid I have no liability whatsoever for any errors that were not previously seen or corrected by the customer whilst the proofs were submitted to be checked.

In the event of this happening then a new copy of the product will be done once the mistakes have been corrected and will incur another charge additional to the ones that are previously done.

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Please note that certain files for specific things like Business card files need to fit the appropriate dimensions, 84x55mm. We will not adjust your graphics without an original design file produced in a program such as Adobe Illustrator. Please note that designs can vary slightly when in print compared to what is displayed on screen, including text placement, graphics and colour.

 

Production times

All production times are based on working days (Monday – Friday) and exclude all public holidays. Orders and print production begins from receipt of payment and when the order is received and confirmed.

    All production times are based on best estimates and production times are given to each customer upon order enquiry or when order is placed. Please be aware that during our busy periods I may operate an order waiting list and in the case of this happening I will keep customers updated on when their order will be started and roughly how long it will take for them to receive it. You can find our most current turnaround times on the homepage of our website and also on our social media. 

 

Payment and orders

Orders can be discussed and place via my website or via WhatsApp or my social media, I've tried to build my website so that the majority of products that I offer are available for everyone to see in one place.

Our my product range is always changing and evolving so if you require something that you don't see on our site and social media then please ask, as 9 times out of 10 we can help and offer what you're looking for.

 

No work is begun until payment is received, full prices will always be quoted upon order enquiry.

 

Terms of Payment

Our goods and services are sold on a payment with order basis.

The following payment types are accepted:

• Bank Transfer , please ask for banking details 

• All Major Debit / Credit Cards excluding American Express.

• Online Bank Payment is accepted , please ask for payment details.

• Credit Card Payments –All credit card payments are taken in good faith.

Please note that any fraudulent usage of this facility will be immediately reported to the relevant authorities and will be taken to have broken all contract terms.

Deliveries to addresses other than the card holder’s invoice address may be declined.

 

Delivery

 I will always aim to despatch completed orders within stated lead-times but please note all dates shall be regarded as best estimates.

Please note that I shall not be liable for any losses, costs, damages or expenses suffered by you The Buyer or any other party as a result of any delay in deliver, especially in cases where third parties

i.e. subcontractors or carriers are involved.

Neither will any such failure to meet a delivery date constitute a breach of contract on The Sellers part.

 

Accepting Delivery by Carrier / postal service

Your order will be checked before packing and will leave in perfect condition and wrapped securely so that the contents are protected.

 In cases of where the order value is £50 or over it will also be posted using a service that has additional insurance whilst in transit to you.

With the larger orders i.e orders that do not fit through the letterbox please note that it is a condition of the insurance contract, that it's your responsibility to ensure that you, or anyone receiving goods on your behalf, check all goods delivered by the postal service before signing for and accepting them particularly if any part of the parcel or contents is damaged. If any damage is found, you must sign and mark the carriers delivery note as ‘damaged’ and report the complaint to us within 24hrs of delivery. If the delivery note has been signed for as ‘accepted in good condition’, or similar you will be in breach of this contract and be effectively invalidating the insurance. As a result you The Buyer will have waived all right to claim for any repair or replacement.

 Please note that we cannot accept responsibility for any failure on the part of any courier or delivery service used to deliver goods nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Cathryn's Stationery.

We post out our orders via Hermes and The Royal mail and we will may sometimes use a tracked service, upon order being completed we contact the customer and ensure we send the relevant tracking information to the customers via email and proof of postage is always obtained. It is the customers responsibility to ensure we have been given the correct delivery address and information, this is why we encourage customers to sign up as members on our website so that we have the correct information for them. Once your order has been posted it is then the postal services responsibility and out of our hands if anything should happen to your parcel ie damage or loss, in the unfortunate event that something like this should happen then we will do our best to get your order remade and replaced.

 

Complaints

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 We certainly hope that we never get any complaints as we like to provide excellent customer service and products but if there are any complaints then they must be made in writing within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.  After reporting a complaint, samples/evidence and photos must be received within 5 working days for investigation otherwise it shall be deemed that you have withdrawn your complaint.

 Claims in respect of non-delivery must be made in writing within 5 working days from dispatch. Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.